Return & Refund Policy

Thanks for shopping at Rogue Valley Inc. If there is a problem with your order, we’re here to help.

 

Returns

WE DO NOT ACCEPT RETURNS FOR ANY REASON OTHER THAN DEFECTIVE OR INCORRECT PRODUCT. CONTACT US FOR RETURN AUTHORIZATION.
You have 5 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You must send the item back in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
For additional information in this section, create your own Return & Refund Policy .

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and credit card fees are non refundable.

Contact Us

If you have any questions on how to return your item to us, contact us.

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